If there is an issue with the order you receive, please contact us via email: [email protected] One of our representatives will be happy to help make things right within 30 days of receiving your order.
If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.
When your item qualifies is eligible for refund (see conditions in Return Policy), we will refund you within 5 business days.
Your refund will be issued to the same credit card or original method of payment that you used to order.
As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.
Shipping costs are non-refundable, you must pay a 10% transaction fee. If you receive a refund, the cost of return shipping and transaction fee will be deducted from your refund.
Return shipping costs aren’t the responsibility of the Newpiva.
Late or missing refunds
- If you haven’t received a refund yet, check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
All products go through a quality control check before being sent to you – But just in case read below!
If the product encounters one of the problems below when you open the package, let us know by taking a picture and emailing us directly with your order number.
- Damaged due to delivery: torn, dirty…
- The order is not in the right item, size, color or style compared to the order.
- The printed image is not clear.
- The printed image is not in the center of the shirt.
- Other mistakes caused by us…
Once the issue is verified to be correct, we will send you a replacement product
NOTE: Please refer to the size guide. We will not take any responsibility for the size if we made it as your request. In case of shipping the wrong size in comparison with the order, we will follow the above policy.
Email: [email protected]